Warranty & Returns
By purchasing products or services provided by Precision Tracking Solutions, Inc. (PTS), You, the Customer, agree to the following policies:
Return and Refund Policy; No Warranty
PTS strives to provide an excellent customer experience. We will do everything within our capacity to ensure our customers are 100% satisfied with their purchase. All unopened products may be returned within 14 days of purchase with an approved RMA number obtained by filling out our online return form. In order to receive an RMA number, please have your sales receipt ready and complete the online RMA form. A representative will respond to your RMA request within 24 business hours.
All returned or exchanged items must be in brand new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, documents, and all accessories. Items that have been activated, previously flown, used, or show any sign of wear, may be accepted at the sole discretion of PTS with a minimum 20% re-stocking fee.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will promptly notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) less shipping charges. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Certain pre-order items are not cancelable or refundable, please check the description of the item before placing your order.
THE WARRANTY ON PRODUCTS DOES NOT COVER, AND PTS IS NOT RESPONSIBLE IN ANY WAY, FOR DAMAGE TO OTHER EQUIPMENT DUE TO A FAILURE OF A COMPONENT. PTS IS NOT RESPONSIBLE IN ANY WAY FOR THE USE, MISUSE, OR ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY FROM USE OF ANY EQUIPMENT PURCHASED ON OUR SITE. PTS DOES NOT PROVIDE ANY WARRANTIES WHATSOEVER AND DEFERS TO THE MANUFACTURER FOR ANY COMPLAINTS/WARRANTIES/GUARANTEES AS PTS DOES NOT MAKE, MANUFACTURE, OR FABRICATE ANY OF THE PRODUCTS FOUND HEREIN UNLESS SPECIFIED.
PTS may provide a return FedEx or UPS shipping label or reimbursement of shipping charges to return any product deemed DOA at their sole discretion. Otherwise, you will be responsible for paying shipping costs for all other authorized returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your original purchase amount less the shipping charges.
Request an RMA Number :
To return an item to us, please use the online RMA Form to get an RMA number and return shipping information. A representative will respond to your RMA request within 24 business hours.